Refund policy Digital Products Refund Policy

Welcome to

Thank you for choosing for your digital design resources. Our mission is to provide high-quality digital papers, PNG files, Canva mock-ups, and a variety of other graphic and design products to fuel your creativity and enhance your projects.

Understanding Our Products:

Our products are digital and available for download immediately after purchase. Due to their intangible nature, we encourage our customers to review all product information carefully before making a purchase.

Refund Policy:

Given the digital nature of our products, we generally do not offer refunds once a product has been downloaded or accessed. However, your satisfaction is our priority, and we are committed to resolving any issues that may arise. We may consider refunds under the following conditions:

Faulty or Not as Described: If a product is faulty, corrupted, or significantly differs from its description or preview.

Technical Issues: If there are insurmountable technical issues that prevent you from accessing or using the product, and we cannot provide a suitable fix or workaround.


Requesting a Refund:

To request a refund, please follow these steps:

  • Contact us at
  • within 14 days of your purchase, providing your order number, the issue encountered, and any relevant evidence to support your claim (e.g., screenshots, detailed descriptions).
  • Our customer support team will review your request. We may contact you to gather more information or offer solutions.
  • Refund decisions are made on a case-by-case basis. We aim to process requests within 5 days of receipt.


  • Refunds cannot be granted for issues related to personal taste or subjective preferences.
  • Products downloaded or accessed with the customer's acknowledgment that this forfeits their right to a refund.
  • Sale items or products purchased with a promotional discount are only eligible for refunds if they meet the above criteria.

Policy Amendments: reserves the right to modify or update this refund policy at any time to better serve our customers or comply with legal requirements. Changes will become effective upon posting on our website.

Contact Us:

For any questions or concerns regarding this policy or our products, please reach out to us at

We are here to help and ensure you have the best experience with our digital design resources.

Legal Compliance:

This policy is designed in compliance with the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive, respecting your rights as a consumer.